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Help Center

Frequently Asked Questions

Getting Started

Is TexSpares an online store?

No. TexSpares is a classifieds-style marketplace — it connects buyers and suppliers through listings and requirements. All transactions, pricing, and payment happen directly between the two parties, off-platform.

Is it free to use?

Yes. Posting requirements, listing products, browsing, and messaging are all free for both buyers and suppliers.

Do I need to verify my mobile number to register?

Yes, OTP verification is mandatory before any Buyer or Supplier account is created.

Can I have both a buyer and supplier account?

Each account is tied to one role — Buyer or Supplier — chosen at registration. You can register separately for each if you genuinely operate as both.

For Buyers

How do I find a specific spare part?

Search or browse the Products page directly, or post a Requirement describing what you need — suppliers can then quote or message you.

Can I edit or close my requirement after posting?

Yes, from your Dashboard you can edit, mark as urgent, or close any requirement at any time.

How do suppliers respond to my requirement?

Suppliers can send a quotation directly on your requirement or message you through the platform's built-in messaging.

Does my requirement need admin approval before it's public?

Yes. New requirements are reviewed before appearing on the public board — this keeps listings genuine and prevents spam.

What does the "Urgent" tag mean?

It's an optional flag you can set when posting, so suppliers can prioritize genuinely time-sensitive requirements.

For Suppliers

How many products can I list?

Up to 5 active listings at a time. You can manage, edit, or remove listings from your dashboard.

What happens to my uploaded photos?

They're automatically enhanced, sharpened, watermarked, and compressed for fast loading — no editing needed on your end.

Do my listings need approval before going live?

Yes. New listings are reviewed before they appear publicly, to keep the marketplace genuine.

Can I ship internationally?

Yes — you choose "India Only" or "India + International" shipping scope per listing.

How do I know if a buyer has messaged me?

All enquiries and quote requests appear in your dashboard's Messages and Leads sections.

Verification

What does the Verified badge mean?

It confirms a supplier's email and business documents (GST certificate + one additional ID proof) have been checked by our team.

How do I get verified?

Complete your company profile, upload your GST certificate and one more ID document from your dashboard, and submit for review. It's free and usually takes 24–48 hours.

Can I still list products while my verification is pending?

Yes — submitting for verification doesn't block you from listing or receiving enquiries in the meantime.

Safety & Reporting

Does TexSpares handle payments?

No. All deals, pricing, and payments happen directly between buyer and supplier. We recommend confirming part details and getting a written quotation before any payment.

How do I report a suspicious listing or requirement?

Every listing, requirement, and supplier profile has a "Report a Problem" option. Reports are reviewed within 24 hours.

What happens after I report something?

First violations typically result in the content being removed with a warning to the account holder. Serious or repeated violations — like counterfeit goods, fraud, or abuse — result in account suspension.

Someone is asking for advance payment before I've even spoken to them — is that normal?

Be cautious, especially with unverified accounts. Confirm part details and get a written quotation first, and report the account if anything feels off.

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Still have a question?

Our support team is happy to help with anything not covered here.

Contact Support